Reservations Sales Agent
Reservations Sales Agent
Posted on :
22-10-2024
Employer Active
1 Vacancy
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Job Description
We are ready to welcome a Reservations Sales Agent to our guest obsessed team in this influential role. Reporting to the Rooms Division Manager you will play a pivotal role and deliver flawless customer service at every part of their journey.
Responsibilities include:
- Handle incoming reservation inquires via phone email and online channels
- Assist guests in selecting appropriate accommodations based on their needs and preferences
- Process reservations accurately and efficiently in our reservations system
- Provide information about the hotel facilities services and policies to guests
- Handle special requests and accommodate guest preferences whenever possible
- Maintain uptodate knowledge of room availability rates and promotions
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Qualifications :
You will have:
- working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work effectively in a fastpaced environment
- Proficiency in computer systems and reservation software
- a proven record of accurate reporting while working within time constrains
- Ability to work part time but adjust to a flexible roster (mostly Monday Friday however some weekend work may be required from time to time)
- an good understanding of reservations processes
- the ability to think creatively and be a proactive selfstarter
- knowledge of the Adelaide market is advantageous
- experience working with Opera Cloud and Resaweb is preferred
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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