Assistant Digital Support Specialist
Assistant Digital Support Specialist
Posted on :
20-10-2024
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Job Description
Overview:
Tekwissen group is a workforce management provider throughout the USA and many other countries in the world. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world headquartered in Leverkusen and areas of business include pharmaceuticals; consumer healthcare products agricultural chemicals seeds and biotechnology products.
Job Title: Assistant Digital Support Specialist
Location: Indianola PA 15051
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Department/Team Description:
- Solutions Support To deliver a superior customer experience by providing product technical and clinical support to all customers internal and external.
Position Summary:
- This role will provide Level 1 support and routine/preventative maintenance for software products to our customers and partners all in a timely manner.
Position Duties and Responsibilities:
- Provide worldclass support in cooperation with our partners using our endtoend tech stack and processes ensuring that customer needs are addressed
- Have the ability to coordinate/participate in numerous tasks/projects in a fastpaced environment in an organized manner while meeting deadlines
- Facilitate feedback from customers to Marketing Sales Product Management and Customer Success to ensure continuous customer driven product improvements
- Ensure high level of quality of the Radiology Digital Solutions Platform through continuous testing and focus on data quality
- Handle customer requests and complaints; technical clinical and workflow in a prompt and effective manner for Clients digital offerings
- Respond in a highly professional manner to incoming calls emails and other requests in a timely fashion
- Using an internal Knowledge Management system identify and troubleshoot issues with the goal of increasing customer satisfaction
- Assist product development and sustaining teams in preparation of technical documents and creating support process documentation
- Article writing for the knowledge management system.
Requirements/Preferences:
- Education Minimum Requirement: Associates Degree
- Education Preferred if different from above: Bachelors Degree
Skill & Competency Requirements:
- Associates degree or Bachelors degree
- Strong verbal and writing communication skills
- Proficient in Microsoft office products and/or other products which may be used in the position
- Handson mentality selfmotivation teamplayer attitude detailorientation and resultsdriven mindset
- Domestic (510%) limited travel.
Preferences:
- Call Center Experience
- Experience/ knowledge of Radiology workflow
- Windows Server Certification
- Google Cloud Certification
- CIIP Certification
- Understanding of data privacy and cybersecurity
- Experience with product implementations
- RedHat Certification
- DoD Access (1. Security Plus Certification. 2. Must have completed a T3 investigation and obtained Adjudication: Position of Trust for ADP/IAT Level II.)
TekWisen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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