DOAS Systems Analyst
DOAS Systems Analyst
Posted on :
20-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Position: DOAS Systems Analyst
Location: Atlanta GA 30334
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
- We are looking for a system analyst with 5 years experience or more in supporting users with IT related needs and issues.
- Provide technical assistance to computer users.
- Answer questions and resolve computer problems for users in person via telephone and electronically.
- Provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
- Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking end user computer hardware communications and applications.
- Create incident tickets and change request tickets within a ticket management tool monitor ticket queues and escalation of tickets beyond SLAs.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets
outside of SLAs until resolved. - Set up equipment for employee use performing or ensuring proper installation of cables operating systems
or appropriate software. - Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
- Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
- Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Confer with staff users and management to establish requirements for new systems or modifications.
Preferred Qualifications
- 5 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 10 Active Directory COTS applications.
Work Schedule:
- The candidate must be local to Atlanta and be able to come to the office every day to work
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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