Customer Support Representative II
Customer Support Representative II
Posted on :
20-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Job Title: Customer Support Representative II
Location: Johnston IA 50131
Duration: 36 Months
Job Type: Contract
Work Type: Onsite
Shift: Monday Friday (7.00AM6.00PM) CST
Visa sponsorship is not available now or in the near future for this position.
Job Description:
PRIMARY RESPONSIBILITIES & DUTIES:
- The Enterprise Contact Center team provides frontline technical support / information / solutions to customers on product related inquiries issues and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone email and chat) while effectively documenting each interaction
Common calls and emails include:
- General product questions availability compatibility Ag Residential and
- Commercial Turf and Golf product issues/complaints
- Warranty registration and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
REQUIRED SKILLS KNOWLEDGE AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications negotiation and conflict resolution.
- Excellent written and verbal communication skills
- 6 months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- Strong computer research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS KNOWLEDGE AND RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Associates or bachelors degree in agriculture Business Communications Engineering related field IT or a similar discipline
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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