Office Associate
Office Associate
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Job Description
JOB DESCRIPTION:
The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices providers and families. Act as primary contact between hospital personnel employees vendors managers and administration.
Duties and Responsibilities:
Essential Functions:
1. Prepares Clinic Charts
2. Review and process all incoming referrals via facsimile and RMO system
3. Greets families answers questions and direct families to other areas of the hospital
4. Gathers accurate patients demographic information.
5. Schedules appointments for patients as directed by departmental policies.
6. Verifies insurance eligibility
7. Maintains knowledge of contracted payers and other revenue sources
8. Register patients via Meditech for appointments.
9. Process all patient billing according to hospital policy
10. Receive and post payments according to hospital policy
11. Assist families with completion of forms (Medical records request medical clearance for surgery as needed immunization request etc.)
12. Obtain and issue authorizations and referrals as needed for clinic ED inpatient and surgical procedures as needed
13. Support phone queue
14. Maintains schedules
15. Continue to develop professional education and updates skills regularly.
16. Participates in conferences and departmental meetings as required
17. Arrange interpreter services as needed.
18. Demonstrates the ability to work under pressure with constant interruptions.
19. Complies with established departmental policies and procedures objectives quality assurance program customer service safety environmental and infection control standards
Supervisory/Management Responsibilities:
None
Communications Required:
Strong verbal and written communication skills; transcription
DecisionMaking Required:
ProblemSolving Required:
Able to be an effective problem solver through active problem identifications and collaboration with other staff physicians providers insurers other staff managers from other departments and Hospital Administration.
Able to resolve conflicts in a proactive manner that demonstrates a high level of customer service.
Financial Responsibilities:
Competencies:
Knowledge Skills and Abilities:
Able to promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist physicians and other staff.
Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player.
The ability to use appropriate organizational skills in setting priorities for work.
Technical Knowledge:
Personal computer knowledge and skill preferably with Microsoft Office
Minimum typing speed of 55 wpm
Minimum Education:
High School Diploma GED or equivalent
Education Notes:
Minimum Experience:
2 years experience in Physician Medical office or Hospital setting.
Employment Type
Full Time
