Customer Relationship Manager
Customer Relationship Manager
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Job Description
JD for the position:
Job Title: Customer Relationship Manager
Experience Required: 68 years in a similar role
Key Responsibilities:
Client Onboarding: Conduct welcome calls explain booking details payment plans and identify potential cancellations or payment delays.
Client Management: Act as the main contact for assigned clients ensuring their expectations are met including sending payment reminders.
Customer Satisfaction: Regularly check in with clients conduct surveys and gather feedback. Address issues promptly to maintain satisfaction.
Invoice Planning/Forecasting: Understand invoicing timelines based on client payment plans and ensure accurate forecasting.
Skills:
Strong communication and interpersonal skills.
Experience in managing client relationships and resolving conflicts.
Proficiency in managing payment plans and invoicing systems.
Ability to handle multiple clients and prioritize tasks effectively.
Employment Type
Full Time
