Jr Network Voice Engineer
Jr Network Voice Engineer
Posted on :
20-10-2024
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Job Description
Must be local to Orange CA with excellent communication skills
Interview Mode: Webex Video & Final is a face to face (2 rounds)
Candidates are missing the mark having only UCCE or UCCX is a pass looking for candidates with call manager experience.
Candidates that have also been interviewed had the experience but the worst communication skills.
Why is this position open They need support in migrating from traditional phone system to Cisco cloud
Important Skills:
Call Manager experience
Cisco shop for networking
Talkdesk integration experience is nice to have
Recent WEBEX
Healthcare experience
Tier I Performs support and solutions for Cisco and VOIP related systems.
Supports Cisco voice telephony systems for calling and back office business units.
Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager IM & Presence Unity Connection Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.
Experience with Cisco and thirdparty hospital and clinical systems integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an onprem phone system (NEC).
Experience with Cisco Webex Control Hub for configuration (adds moves changes deletions) troubleshooting with Cisco TAC monitoring of the Cisco UC applications.
The working environment includes: 4000 Cisco phones 2030 analog phones and over 30 remote clinics with LAN/WAN connections to the main hospital campus.
Qualifications:
Handson experience in Cisco technologies such as Cisco UC Manager Cisco Unity Connection Cisco Emergency Responder Cisco routing and switching with respect to voice traffic.
Five (5) or more years of experience supporting troubleshooting and developing Cisco Communications and networking technologies in many of the following:
Cisco Unified Communications Manager/Call Manager
Cisco Unity/Unity Connection
Cisco Expressway for Mobile Remote Access
Presence with Microsoft Teams and Cisco Webex App
Experienced with performing root cause analysis risk identification and risk mitigation
Support implement and troubleshoot voice issues Implementation of call routing QoS device pools signaling protocols dialpeers and partition management
Knowledge with protocols & technologies such as: H323 SIP RTP PRI MGCP TCP/IP TCP UDP SNMP BGP OSPF DHCP DNS IPv4 Telnet SSH MPLS VOIP POE etc. Ability to support Cisco routers and switches running Cisco IOS Catalyst IOS and Nexus IOS Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
Expert experience with Cisco voice router and gateways for SIP trunks analog stations integrations via SIP trunks to applications etc.
Knowledge of Visio SharePoint and other documentation applications
Experienced with ticketing and asset management such as Service Now or similar software
Experience with Cisco UCS VMWare physical & virtual infrastructure
Experience and Requirements:
5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
CCNA certification or higher required specialization in Voice or Collaboration CCNP preferred
Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
Bachelors degree in Computer Science Engineering or related discipline preferred; equivalent experience acceptable
Must possess strong analytical and problemsolving skills and be organized
Should have a team oriented attitude solid interpersonal skills and be selfdriven
Experience working with multiple departments and managing multiple tasks concurrently
Strong verbal and written communication skills must be able to read and comprehend monitoring reports
Ability to work weekends and/or off hours as necessary to meet clients needs
Minimal travel required
Candidates are missing the mark having only UCCE or UCCX is a pass looking for candidates with call manager experience.
Candidates that have also been interviewed had the experience but the worst communication skills.
Why is this position open They need support in migrating from traditional phone system to Cisco cloud
Important Skills:
Call Manager experience
Cisco shop for networking
Talkdesk integration experience is nice to have
Recent WEBEX
Healthcare experience
Tier I Performs support and solutions for Cisco and VOIP related systems.
Supports Cisco voice telephony systems for calling and back office business units.
Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager IM & Presence Unity Connection Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.
Experience with Cisco and thirdparty hospital and clinical systems integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an onprem phone system (NEC).
Experience with Cisco Webex Control Hub for configuration (adds moves changes deletions) troubleshooting with Cisco TAC monitoring of the Cisco UC applications.
The working environment includes: 4000 Cisco phones 2030 analog phones and over 30 remote clinics with LAN/WAN connections to the main hospital campus.
Qualifications:
Handson experience in Cisco technologies such as Cisco UC Manager Cisco Unity Connection Cisco Emergency Responder Cisco routing and switching with respect to voice traffic.
Five (5) or more years of experience supporting troubleshooting and developing Cisco Communications and networking technologies in many of the following:
Cisco Unified Communications Manager/Call Manager
Cisco Unity/Unity Connection
Cisco Expressway for Mobile Remote Access
Presence with Microsoft Teams and Cisco Webex App
Experienced with performing root cause analysis risk identification and risk mitigation
Support implement and troubleshoot voice issues Implementation of call routing QoS device pools signaling protocols dialpeers and partition management
Knowledge with protocols & technologies such as: H323 SIP RTP PRI MGCP TCP/IP TCP UDP SNMP BGP OSPF DHCP DNS IPv4 Telnet SSH MPLS VOIP POE etc. Ability to support Cisco routers and switches running Cisco IOS Catalyst IOS and Nexus IOS Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
Expert experience with Cisco voice router and gateways for SIP trunks analog stations integrations via SIP trunks to applications etc.
Knowledge of Visio SharePoint and other documentation applications
Experienced with ticketing and asset management such as Service Now or similar software
Experience with Cisco UCS VMWare physical & virtual infrastructure
Experience and Requirements:
5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
CCNA certification or higher required specialization in Voice or Collaboration CCNP preferred
Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
Bachelors degree in Computer Science Engineering or related discipline preferred; equivalent experience acceptable
Must possess strong analytical and problemsolving skills and be organized
Should have a team oriented attitude solid interpersonal skills and be selfdriven
Experience working with multiple departments and managing multiple tasks concurrently
Strong verbal and written communication skills must be able to read and comprehend monitoring reports
Ability to work weekends and/or off hours as necessary to meet clients needs
Minimal travel required
Employment Type
Full Time
Key Skills
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