OCTO -Deskside Support Specialist Journeyman
OCTO -Deskside Support Specialist Journeyman
Posted on :
20-10-2024
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Job Description
Role: Deskside Support Specialist
Location: Washington DC
Pay rate: $35/hr on 1099
Job ID: OCTO Deskside Support Specialist Journeyman 745635
Interview Process: In person interview
(100% on site is required)
5 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints Windows and Apple laptop endpoints Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.
Duties:
- Adhere to all Enterprisewide security policies related to security and integrity of District owned Resources
- Provide assistance with installation operation and maintenance of Districtowned desktop software including operating systems (both Windows and Apple) offtheshelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis
- Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications
- Troubleshoot issues related to agency specific applications and web applications
- Provide technical support for mobile devices such as iPads iPhones Android devices and tablets
- Collaborate with the IT leadership team to test and implement cost effective technology for District
- Maintain service level agreements related to Desk Side support Service/Incident requests
- Work with other technical teams to coordinate multitiered technical support for outages widespread security incidents.
Responsibilities:
- Provides support for the implementation configuration deployment and support of systems including but not limited to client computing devices and servers.
- Creates analyzes reports converts or transfers data using specialized applications or webbased platforms.
- Accurately tracks all service requests incidents and change requests in OCTOs ITSM platform.
- Provides desktop support both remote and/or deskside using OCTOs designated tools for technical support.
- Ability to demonstrate strong communication skills both written and verbal.
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls emails and personnel requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
- Provides secondtier support to end users for either PC server or mainframe applications or hardware.
- Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Regards
Kanchan Illa
CSZNet Inc.
Direct:
Employment Type
Full Time
Key Skills
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