Overnight Reservations Royal Service Agent
Overnight Reservations Royal Service Agent
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Job Description
Overnight Reservations & Royal Service Agent
Your knowledge of the hotel when responding to guest telephone calls emails and text messages will prove you truly are a Fairmont professional. As a Reservations & Royal Service Agent effective and engaging communication is the key.
This is a fulltime permanent role starting immediatley.
Starting Rate of Pay: $21.20 per hour
We recognize tenure through our compensation hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.45 per hour.
Job Duties Include:
- Provide an easy efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guests request and ensure follow up according to the hotels standards
- Liaise and maintain excellent relationships with other hotel departments as required
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by upselling guest rooms and recommending hotel facilities
Qualifications :
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
