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- Consistently offer welcoming friendly and warm service to external and internal guests.
- Provide intuitive service engaging with external and internal guests and anticipating their needs.
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed cleaning standards as set through our ALL Safe Stay Well Leading Quality Assurance and Accors brand standards
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
- Supporting company and hotel policies and procedures including the promoting and participation in EES Health and Safety and Voice of Guest initiatives.
- Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures.
- Clean all assigned areas including sanitizing dusting vacuuming spot cleaning walls and surfaces sweeping mopping and removing garbage
- Regularly clean and sanitize the gym equipment pool area and common areas.
- Ensure gym equipment is in good working condition and report any maintenance or repair needs.
- Collect and dispose of towels empty trash cans and restock cleaning supplies and amenities as needed.
- Wipe down poolside furniture clean pool deck areas and maintain a tidy appearance.
- Assist guests with inquiries providing information about health club amenities rules and services.
- Respond to guest requests complaints or concerns in a prompt and courteous manner.
- Perform regular checks of the health club to ensure that all areas are functioning smoothly.
- Performs other related duties and follow hotel standards as assigned/applicable.
- Will work weekends holidays and shift work as scheduled
Qualifications :
- Previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling pushing pulling lifting
- Frequent ascending or descending ladders stairs and ramps
Remote Work :
No
Employment Type :
Parttime