Duty Operations Manager
Duty Operations Manager
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Job Description
As someone who loves to create meaningful connections with both guests and colleagues this role will see you being responsible for the day to day operations of the hotel across our Food and Beverage and Front Office departments. Reporting directly to the General Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As a Duty Operations Manager your tasks and responsibilities will consist of but are not limited to the following:
- Assist with the management of all operational departments as required
- Management of roster costings and forecasting
- Professional development of Reservation Agents to ensure strong succession planning
- Involvement in and management of setting KPIs for Front Office & guest satisfaction
- Process and assist with checkin checkout of guests ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
Your ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
In return we will provide you with career development opportunities a fun and rewarding environment as well as hotel discounts worldwide
Qualifications :
- Previous leadership experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
