Genesys Engineer
Genesys Engineer
Posted on :
20-10-2024
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Job Description
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- Job Title : Genesys Engineer
- Location: San Antonio TX (Onsite)
- Mode of Hire: Contract
Job Description
- Manage daytoday operations of the Genesys contact center system
- Monitor and analyze call metrics to optimize performance and service levels
- Provide technical support and troubleshooting for Genesys applications
- Collaborate with IT and other departments to implement system upgrades and enhancements
- Train and support contact center staff on Genesys functionalities and best practices
- Develop and maintain documentation related to system configurations and processes
- Assist in designing and implementing workflows and IVR solutions to improve customer experience
- Prepare reports and present findings to management on call center performance.
Employment Type
Full Time
Key Skills
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