Director Service Delivery Management
Director Service Delivery Management
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Job Description
Hi
Hope you are doing well !! My name is Arun from Siri Info Solutions. I am sharing one urgent job opportunity with you kindly go through it and let me know if suitable for you.
Title: Director Service Delivery Management
Location: Jersey City NJ/Hybrid
Duration : FullTime Role
Job Description:
Qualifications:
Senior level stakeholder management skills with significant background in Financial Services previous experience supporting applications in Capital Markets Banking and/or Insurance
15 years experience supporting applications running in Unix environments and Windows environments experience working directly with CIOs and senior business stakeholders
7 years of leadership experience leading large production support globally distributed teams
Agile Software development and experience in development projects
Excellent Communication and Interpersonal skills (Written and Verbal)
Flexible approach to working hours and responsibilities
Selfdriven and with an ability to work independently with minimal supervision
Familiar with riskbased decisionmaking and escalations
Previous Technology experience across technologies (Java .Net Oracle Multiple Databases Middleware)
Proficient in MS Office (Excel Access and Project) skills
Responsibilities:
Senior Service Delivery Director responsible for a globally distributed application support team
Instrumental in driving performance and improving production stability
Requirement to be primary face off to CIOs and senior business stakeholders
Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems
Drive Best Practices among the global application teams as well as CTB (release / change management)
Ensure compliance with all relevant internal instructions (SOX circulars) and external regulatory requirements including the management of operational risk
Participate in the development of and effectively maintain the Incident management process
Involvement in managing an agile development process (from a production perspective and run the bank)
Arun Bansal
Technical Recruiter
Direct:
Synchrony Systems Inc
Employment Type
Full Time
