IT Support Specialist

Role: IT Support Specialist

Employment Type: Full time (W2) with benefits

Location: Atlanta GA USA

Workplace Type: Remote (occasional travel expected)

Salary: $70000 per year (based on experience and qualifications)

Were seeking an experienced IT Support Specialist to join our team! You will play a vital role supporting the regional IT operations and project implementations within our federal clients commercial buildings.

Youll be supporting the building monitoring and control systems (BMC) and the IT infrastructure they rely on (building automation systems advanced metering systems physical access control systems lighting control systems etc.).

Your support will help maximize the operational efficiency and reduce their overall building consumption to ensure their sustainability goals are met.

Do you enjoy troubleshooting in a dynamic environment and being on an interdepartmental team Then click Apply now!

KEY RESPONSIBILITIES:

• Provide tier 2 technical support of building monitoring and control (BMC) devices/consoles IT infrastructure and general BMC application/server support escalating as needed.

• Assist in the physical installation and troubleshooting of various IT devices (e.g. switches routers servers workstations laptops) as necessary.

• Act as IT liaison and technical point of contact for vendors property managers and onsite personnel.

• Coordinate and facilitate BMC integration/implementation projects by participating in project planning documenting requirements related to new implementations and responding onsite as necessary.

• Survey BMC systems and network infrastructure at various buildings.

• Modify/develop network diagrams (using Microsoft Visio) and supporting documentation as needed.

• Travel frequently within the region (Georgia and the surrounding states) as needed.

KEY REQUIREMENTS:

• Prior experience in tier2 IT support (remote and onsite).

• Handson experience with physical hardware including racking stacking and installation of network components.

• Working knowledge of Microsoft Windows Desktop and Server Operating Systems.

• Solid understanding of networking technologies including TCP/IP NetBios DHCP WINS DNS and LDAP.

• Working knowledge of Windows IIS web services.

• Working knowledge of MS SQL Server.

• Working knowledge of server hardware and uninterrupted power supply (UPS).

• Experience with ServiceNow and ITIL environments.

• Ability to manage multiple priorities and projects simultaneously.

Must be able to walk distances within large buildings/campuses and lift 25 lbs.

Why work with us

Comtech is an award winning customeroriented fullservice IT solutions provider serving the Civilian Federal Government the Department of Defense and other Agencies. In the finance and medical sector Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce cost while increasing strategic agility.

Comtech has earned its reputation for excellence in service delivery through a commitment to quality. This commitment includes the establishment of the corporate position of Quality Assurance Manager and our certified International Standards Organization (ISO) 9001:2008 Quality Management System (QMS). Comtech is actively applying the principles and practices of these standards to both our internal business practices and our contracts.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected Veteran status.

Remote Work :

No