Call Center Representative - ENT
Call Center Representative - ENT
Posted on :
20-10-2024
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Job Description
Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers
Additional Details
- If Payrolled provide Supplier Name : (No Value)
- Job Specific Requirements : Tier 1 CSR Who we are and what we do: We are the number for 1800Carrier. We serve all of North America including Canada. Our customer base are end users of our equipment. We are considered the factory and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer s home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support. What we help them with: Dealer referrals getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company we use a database to help us refer customers to the appropriate department Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify Requirements: Microsoft Office proficient Type 3545 words per minute Excellent verbal and written communication skills
- Shift : Standard Work Day
- Education : HS Diploma/GED
- Carrier Job Posting/PO Terms : In the event of an award the Carrier Standard Terms and Conditions of purchase shall apply to any resulting Purchase Order. These terms and conditions are available at: You may also request that a copy be emailed to you by contacting ************* If you have a signed Master Terms Agreement with Carrier that agreement shall prevail. Seller shall not subcontract or assign any work performed under this Agreement without Buyers prior written approval. Buyer is issuing this order for only the hours and expenses listed and Seller agrees not to charge Buyer for hours or expenses that exceed those listed.
- If this job is urgent please provide a brief explanation of the criticality : (No Value)
- Please list any additional Job Specifications : XX17XX pay rate (XX18 pay rate for bilingual in Spanish) $23.80XX max supplier bill rate ($25.20/ph max supplier bill rate for bilingual in Spanish) Schedule is Monday to Friday 8am 5pm
Employment Type
Full Time
Key Skills
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