Production Support NET
Production Support NET
Posted on :
20-10-2024
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Job Description
Title: Production Support .NET
Location: Rockville MD (Hybrid)
Type: Contract
Note: Require candidate must come for InPerson Interview.
Responsibilities:
- Monitor and respond to helpdesk tickets by troubleshooting diagnosing and taking corrective actions.
- Provide User Access Management for multiple systems
- Provide Tier 1 and Tier 2 support for custom .NET web applications
- Provide Tier 1 support for customers enterprise systems or websites
- Provide training to end users. Develop and regularly maintain documentation and training materials as required for website support activities and securityrelated documents. Also make recommendations to develop user aids and training programs as necessary.
- Develop categorize and enhance/maintain Frequently Asked Questions (FAQs) and How TOs.
- Support customer proprietary software.
- Follow set policies and procedures when assisting clients to ensure proper handling of requests as identified.
- Document and maintain Help Desk processes and Standard Operating Procedures (SOPs).
- Provide weekly/monthly/yearly Help Desk Status Reports that include recommendations and change requests.
- Support continuous improvement in the process and quality of the operations.
- Must be flexible to change and could work in a fastpaced environment.
Job Requirements:
- Bachelors degree preferred in computer science statistics or business
- Minimum of 3 years support (and/or implementation) related work experience
- Minimum of 3 years of experience in healthcare and knowledge of healthcare transaction systems.
- 3 5 years of IT field experience
Preferred Skills:
- Strong interpersonal skills as a team member and customer service provider.
- Prior experience developing training material and conducting inperson and online training sessions to external teams.
- Excellent oral and written communication skills.
- Flexibility to work extended hours.
- Ability to work well under pressure and to meet deadlines as needed.
- Proficient understanding of crossbrowser compatibility issues and ways to work around them.
- Experience using HTML CSS XML is preferred.
- Knowledge of HTML5 CSS3 and Responsive/Mobile web design preferred.
- Ability to troubleshoot and resolve coding issues.
- Knowledge of Section 508 is a plus.
Employment Type
Full Time
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