Desktop Support Engineer - FOTS
Desktop Support Engineer - FOTS
Posted on :
20-10-2024
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Job Description
Desktop Support Engineer FOTS
Onsite Day 1 Spring House PA
What are the top skills required for this role
Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Job Description/ Responsibilities
Previous Data Center / Computer room operational and technical experience.
o Working knowledge of how data center facilities infrastructure systems (power cooling security fireprotection) work and operate to support the IT environment.
o Working knowledge of server / network systems installation operation and maintenance practices.
o Working knowledge and understanding of network environments and topologies.
o Working knowledge of IT equipment and interconnectivity to other subsystems.
Good communication skills and prompt followup to replies and messages.
o Ability to communicate using various methods and media with local and remote support teams.
o Knowledge of IT Networking and Data Center infrastructure support terminology
Has knowledge / experience in applying IT Operational and Industry best practices.
o Performed and assisted with incident response root cause analysis reporting and CAPA resolutions.
o Experience with task ticketing system management and fulfillment
o Experience in local IT asset identification inventory documentation and management processes.
o Oversight of IT process adherence by local resources vendors and technicians working in IT spaces.
o Oversight of onsite teams to ensure orderliness cleanliness and accessibility of all onsite IT spaces.
Works independently with little to no direct supervision in analysis design and implementation of IT system solutions to fulfill business unit requirements.
Problemsolving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
A demonstrated ability to encourage and model positive crossteam partnerships.
Experience with Visio or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
Familiar with the following software applications: MS Word MS Excel MS Visio MS Outlook MS Teams Google Chrome; Amazon Web Services (User)
Minimum 5 years data center experience
College degree in Computer Science or similar
Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
Data Center operational or technical certifications
Network operational or technical certifications
Onsite Day 1 Spring House PA
What are the top skills required for this role
Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Job Description/ Responsibilities
Previous Data Center / Computer room operational and technical experience.
o Working knowledge of how data center facilities infrastructure systems (power cooling security fireprotection) work and operate to support the IT environment.
o Working knowledge of server / network systems installation operation and maintenance practices.
o Working knowledge and understanding of network environments and topologies.
o Working knowledge of IT equipment and interconnectivity to other subsystems.
Good communication skills and prompt followup to replies and messages.
o Ability to communicate using various methods and media with local and remote support teams.
o Knowledge of IT Networking and Data Center infrastructure support terminology
Has knowledge / experience in applying IT Operational and Industry best practices.
o Performed and assisted with incident response root cause analysis reporting and CAPA resolutions.
o Experience with task ticketing system management and fulfillment
o Experience in local IT asset identification inventory documentation and management processes.
o Oversight of IT process adherence by local resources vendors and technicians working in IT spaces.
o Oversight of onsite teams to ensure orderliness cleanliness and accessibility of all onsite IT spaces.
Works independently with little to no direct supervision in analysis design and implementation of IT system solutions to fulfill business unit requirements.
Problemsolving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
A demonstrated ability to encourage and model positive crossteam partnerships.
Experience with Visio or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
Familiar with the following software applications: MS Word MS Excel MS Visio MS Outlook MS Teams Google Chrome; Amazon Web Services (User)
Minimum 5 years data center experience
College degree in Computer Science or similar
Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
Data Center operational or technical certifications
Network operational or technical certifications
Employment Type
Full Time
Key Skills
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