Product Manager

Roles and responsibilities

We are looking for an experienced and results-driven Console Product Manager to manage and expand our door-to-door consolidation services from China to Qatar. The ideal candidate will have a deep understanding of the Door to Door console Market in Qatar specifically and freight forwarding and logistics industry in general, The incumbent must also have deep understanding particularly in the area of LCL (Less than Container Load) and LTL (Less Than Truck Load) shipments. He will play a key role in developing our console services, ensuring seamless execution, customer satisfaction, and business growth.

Key Responsibilities

• Product Development & Management:
  • Develop and manage the complete console product offering, with a focus on door-to-door services from China to Qatar.
  • Identify and expand new opportunities for door-to-door services, including cross-border logistics solutions.
  • Coordinate with overseas agents, particularly in China, to ensure service excellence, competitive pricing, and smooth operations.
  • Design and implement the operational workflows required for managing console shipments, ensuring maximum efficiency and compliance with all regulatory requirements.
• Vendor & Carrier Management:
  • Build and maintain relationships with shipping lines, forwarders, and other key service providers to negotiate rates, space allocation, and service levels.
  • Source and evaluate logistics vendors in China and Qatar for door-to-door operations, ensuring reliable and cost-effective service.
  • Monitor and manage vendor performance, ensuring timely pick-ups, deliveries, and customer satisfaction.
• Sales & Business Development:
  • Work closely with the sales team to promote and sell the door-to-door console product.
  • Should have detailed knowledge of Doha door-to-door market and should have customer base in Qatar
  • Provide sales support by offering competitive quotes, product insights, and industry updates.
  • Conduct market research to identify new business opportunities, customer needs, and competitor activities.
  • Develop targeted marketing strategies to promote door-to-door console services in Qatar.
• Operational & Financial Performance:
  • Oversee end-to-end logistics for console shipments, ensuring timely and cost-effective deliveries.
  • Monitor the financial performance of the console product, ensuring profitability and cost control.
  • Collaborate with the finance team to manage billing, payments, and invoicing.
  • Prepare and analyze performance reports, including KPIs such as cost per shipment, transit time, and profit margins.
• Customer Service & Problem Resolution:
  • Act as the point of contact for customers using the console product, ensuring a high level of customer satisfaction.
  • Resolve operational and service-related issues, ensuring quick and effective solutions.
  • Provide after-sales support, tracking shipments and addressing any post-delivery concerns.
• Compliance & Documentation:
  • Ensure all shipments comply with local, international, and Chinese customs regulations.
  • Manage all documentation related to console shipments, including bills of lading, commercial invoices, and packing lists.
  • Stay updated with changing industry regulations, particularly in customs and logistics between China and Qatar.

Desired candidate profile

• Experience:
  • 8+ years of experience in freight forwarding and logistics, with a strong focus on LCL/LTL and door-to-door services.
  • Proven track record in managing consolidation services, preferably in the China-Qatar trade lane.
  • Experience working with overseas agents, particularly in China.
• Skills & Knowledge:
  • Strong knowledge of the freight forwarding industry, including pricing, carrier negotiations, Qatar Customs clearence and regulatory compliance.
  • Excellent vendor management and relationship-building skills.
  • Proven ability to develop and implement successful logistics solutions.
  • Proficient in cargo tracking systems and software used in freight forwarding.
  • Financial acumen with the ability to manage budgets, pricing strategies, and profitability analysis.
• Personal Attributes:
  • Self-starter with excellent problem-solving skills and a hands-on approach to product management.
  • Strong communication and negotiation skills, with the ability to work effectively with internal and external stakeholders.
  • Highly organized, with strong project management skills and the ability to multitask in a fast-paced environment.

Education

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• Professional certifications in Logistics or Supply Chain (e.g., APICS, CILT) are a plus.