Professional Services LeadPost Sales - CUAS Jobs in Red Frog Solutions in Washington D.C., DC - USA

Professional Services LeadPost Sales - CUAS

Red Frog Solutions

Posted on : 18-10-2024

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1 Vacancy

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Job Location

Washington D.C., DC - USA

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 18-10-2024

Job Description

Professional Services Lead/Post Sales CUAS

Fulltime/Perm

Onsite with 50% Travel

McLean VA

$130K$150K

Job Description:

As a Professional Services Lead you will play a pivotal role in ensuring customer success by proactively engaging with customers preventing issues and overseeing the resolution of challenges.

Required:

Proven experience as a postsales/professional services lead with a background in project management and technical support for technology products and solutions.

Previous experience in technical customer support organizations and managing projects delivering products or solutions.

Ability to travel up to 50% within the US

Flexibility to respond to customer calls outside of regular working hours to address customer issues.

Experience working with multidisciplinary systems (software and hardware).

Familiarity with RF systems.

Knowledge of Networking & Telecommunications.

Desired:

PMP certification

Familiarity with protocols (HTTP/HTTPS SSH ICMP TCP/UDP)

Responsibilities:

Taking a lead role in customer technical support training and field operations to drive customer success.

Managing project execution contract deliveries and overall operational execution.

Leading Support and Maintenance renewals collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals.

Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product.

Participating in technical activities and processes with customers.

Serving as the customers trusted advisor for all operational and technical aspects of their CUAS mission.

Responding promptly to customer issues and leading technical troubleshooting of both hardware and softwarerelated issues.

Delivering local customer training sessions and product demonstrations.

cuas, RF, networks, post sales, telecom

Education

Bachelor degree

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Red Frog Solutions

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Professional Services LeadPost Sales - CUAS

Red Frog Solutions

Job Description

Employment Type

Company Industry

Key Skills

About Company

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