Virtual Customer Assistant
Virtual Customer Assistant
Posted on :
19-10-2024
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Job Description
We are seeking a reliable and proactive Virtual Customer Assistant to join our team. In this remote position you will play a crucial role in providing exceptional customer service and support to our clients. Your responsibilities will include addressing inquiries managing customer accounts and ensuring a seamless customer experience across various platforms.
Key Responsibilities:
- Respond to customer inquiries via email chat and phone in a timely and professional manner.
- Assist customers with productrelated questions order status and account management.
- Maintain a high level of product knowledge to effectively assist customers.
- Document customer interactions feedback and concerns in the CRM system.
- Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
- Provide insights and suggestions to improve customer experiences and streamline processes.
- Assist with administrative tasks as needed such as data entry and reporting.
Qualifications:
- Proven experience in a customer service role preferably in a virtual or remote setting.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a customercentric approach.
- Familiarity with CRM software and other customer service tools is a plus.
- Ability to manage time effectively and handle multiple tasks simultaneously.
Remote Work :
No
Employment Type
Full Time
Key Skills
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