Butler
Butler
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- To constantly monitor guest service level ensuring a maximum guest satisfaction.
- Establish good public relations with all guests.
- Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
- Receives records and distributes various reports via the Opera system.
- Always transmits guest requests and preferences accurately to the team.
- Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting interhotel sales and inhouse restaurants and facilities.
- Ensures guests receive the experience as detailed in Brand Standard Operation Procedure (SOP) Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
Qualifications :
- Prior formalized training as a butler is highly regarded.
- Strong leadership qualities interpersonal and communication skills.
- Strong attention to detail highly responsible organized & reliable.
- Strong interpersonal and problem solving abilities.
- High level of integrity enthusiasm dedication and support for continuous improvement.
- Must be a selfstarter coach & mentor who can inspire the team to perform their best.
- Flexible management style to meet challenge of a changing work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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