Front Desk Supervisor

What do we expect from you

Under the general guidance of the Front Office Manager supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving departing and inhouse guests using the hotel Property Management System aligned with Rixos Premium Seagate Policies and Procedures.

How your day looks like

• Handle all guest queries and requests
• Record all/any incidents that occur in the hotel log and follow up with the Front Office Manager and/or Hotel Manager
• Ensure that all potential hazards are reported immediately addressed and followed through to ensure issues rectified
• Know of all arrivals/departures and ensure guest names are used at all times
• Know the current availability situation at any given time and also future availability
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu price range promotions opening hours) Business Center (facilities charges) Spa/Gym (facilities opening hours) etc
• Be familiar with all hotel room types numbers layout locations rates
• Be familiar with special packages short & longterm promotions (hotel outlets spa) and pass on to Sales Department any possible leads which could develop into future business
• Know the hotel ethos to assist with site inspections when requested
• Manage upselling opportunities email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings as required to ensure effective interdepartmental communication
• Maintain the ethos brand integrity core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues/feedback raised in internal and external reports and Sterling guest surveys
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained and report defective materials/equipment to Front Office Manager
• Monitor preregistered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered at all times and bell staff are posted
• Ensure guest privacy and security respecting confidential information and 100% compliance with Rixos Premium Seagate confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects tasks or other reasonable request by Front Office and/or Hotel Manager and be available for emergency call out

How do I deliver this

• Tell it like it is Authentic honest you mean it sincere true.
• Have fun and make friends fun energetic whimsical upbeat wink casual.
• Ive got your back Accountable responsible makes up for own promises knows how to take ownership follows thru dependable.
• Play to win Original cutting edge new outside the box; open to new possibilities different.
• Right here right now Attentive detailoriented always focused always in the moment precise owns the guest.

Qualifications :

Requirements

Education: At least a High School or vocational diploma.

Experience: At least 4 years of related work experience following theoretical education.

Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.

Courses and Training: Advanced level of theoretical and practical knowledge.

Computer Literacy: MS Office applications.

Skills: Expected to have comprehensive technical knowledge and work experience related to the methods advanced techniques special equipment and work processes in the related field. Knows applies and ensures application of all services and product ranges in the related field. Has good command of guest profiles. Trains his/her team in this area monitors their success and sets an example on how to address guests. Expected to perform jobs that require technical expertise and experience in the field concern more than one unit/process and are similar in nature.

Remote Work :

No

Employment Type :

Fulltime