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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and increase revenue
To recognize potential clients and to transmit information to the Sales Department.
To recognize a VIP guest and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guest/company/agencies.
To promote the Accor loyalty programs and the Hotel promotions.
To respect the privacy of the guest and the confidentiality of the information.
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
To Supervise and report all the guest comments or complaints.
To call the manager for advice in serious cases or if an approval is requires.
To ensure that the telephone etiquettes are properly used as per Sofitel Standards.
To ensure a perfect knowledge of room type and rate structure among the Reservation team.
To ensure the accuracy of all booking information entered in the PMS.
To supervise that the Guest History is accurately maintained.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To achieve Quality Tools Yield Management performance with reservations team.
To know the competitors and to gather information about their activities and sales.
To provide updated reports and statistics to the management and other departments.
Qualifications :
- Bachelors degree in related field
Minimum 23 years experience in a similar role
Excellent command in English / additional language is an advantage.
Strong reporting and analytical skills.
Good analytical and numeric skills.
High level of organization and time management skill.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
