NetworkNOC Engineer
NetworkNOC Engineer
Posted on :
18-10-2024
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Job Description
Job Title: Network/NOC Engineer L2
Location: Jackson MI 49201 (Day 1 Onsite)
Mode : Contract (6 Months)
Job Description
- Primary monitoring and escalation point for identification troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Generate and publish Application performance report
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for ongoing incidents/events.
- Must have aptitude and attitude to learn / work on new technologies.
- Should be willing to work in shifts 24x7.
- Create update and document system processes and tasks as required.
- Work closely with network engineers systems administrators and software engineers regarding technology and hardware upgrades.
- Work Closely with Wireless technology groups
- Cisco IOS and APIC
- Juniper JUNOS
- Palo Alto firewalls
- Wireless technology ( Cisco Aruba Juniper Mist Meraki)
- SDN Technology ( SDWAN NSX or Similar)
- Layer 2 and 3 network concepts
- Routing protocols OSPF and BGP
- Troubleshooting connectivity issues
- WAN networking concepts
- Network documentation
- IT Service Management applications
- Monitoring Tools & automation concepts
Basic Requirements
- 4 Years supporting event monitoring is preferred.
- Handson experience with the following:
- Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred but Site Scope and other monitoring tools knowledge will be considered.
- Incident Management and handling
- ITSM Tool (ServiceNow) exposure
- Telecommunication Equipment Knowledge (Radio Wireless Networks
- IT communication Tower Hardware.
- Application monitoring experience SAP Monitoring preferred. ( Tools SolMan CA Wily)
Employment Type
Full Time
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