Junior Customer Service Manager Nordics mfd
Junior Customer Service Manager Nordics mfd
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Job Description
Your tasks
As a customer care representative in our friendly customer care team you will make sure that our customers are always helped as best as possible and treated in the nicest way. If solving problems and interacting with people are among your strongest skills you might have stumbled upon the perfect job for you! Your responsibilities will also include:
- Respond promptly to customer inquiries: Ensure quick and friendly replies to emails and phone calls.
- Process replacement orders/refunds: Address customer issues by handling replacement orders or refunds.
- Check reviews on different channels: Regularly monitor and analyze customer reviews.
- Communicate with the warehouse: Collaborate closely with warehouse staff to coordinate orders stock levels and deliveries.
Your profile
- Ideally you can join us starting in November 2024.
- You are fluent in English Danish and Swedish but please do not hesitate to contact us if you do not meet all language requirements.
- Its a big plus if you also speak Finnish.
- Wed love to see you in our Berlin office but 100% remote work (from Germany) is also an option the choice is yours!
- Your strong service orientation ensures you efficiently address customer needs and deliver highquality service.
- You are a clear communicator with a solutiondriven mindset.
- You work in a structured and organized way.
- You stay calm under pressure and in fastpaced environments.
- You take initiative and own your tasks always aiming for topquality results.
- With excellent interpersonal skills you foster a collaborative and positive atmosphere with clients and colleagues alike.
What you can expect from us
- Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fastgrowing startup!
- Extensive onboardings which will prepare you for your various and challenging tasks
- Flexible working hours and home office options to ensure a good worklife balance
- A beautiful and modern office in Berlin Schneberg easy to reach by public transport and we cover the costs of your monthly BVG (public transport Berlin) ticket
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
- Optimal performance thanks to a modern MacBook.
- Well equipped office kitchen with fresh fruit delicious KoRo snacks coffee and tea
- 20 % discount in our KoRo online store
- Regular team events and joint activities as well as legendary company parties
Sounds good
Then apply via our website including all relevant application documents (CV & letter of motivation). We are looking for real team members! We are curious to know who you are and what moves you so feel free to tell us already in a few introductory sentences.
Employment Type
Full Time
