Liaison Engineer
Liaison Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen has developed a proprietary aerogel material manufactured at scale and sold worldwide in the Electric Vehicle / Automotive Construction and Power Generation industries. Aspen is both a Tier 1/2 Automotive supplier and has its product in several subsea projects worldwide. We’re on a mission to build a worldclass organization as we scale up our automotive business over the next 35 years and are looking for great talent to join our team.
Liaison Engineer is responsible for establishing a positive working relationship with strategic customers to drive quality improvements. The Engineer shall represent the Voice of the Customer related to quality issues.
This position will help Aspen with onsite support to give a fast response to the customer and assist on follow up of any issue related to Aspen products.
DUTIES AND RESPONSIBILITIES:
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Train customer engineering and inspectors on acceptable vs nonacceptable aerogel defects (Workmanship ManualQID) and detection methods work with both facilities to ensure 100% implementation execution & processes Improvements.
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Daily review of material rejection areas (Quality cages NOK Bins Containment Areas etc.).
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Onsite investigation of nonconforming material and customer complaints. We expect the representative to review the issue on site with the customer within the 2 hours of the occurrence during the shifts.
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Communicate to Aspen the issue within the same timeframe.
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Initiate 8D Form and where required and complete data input from voice of customer.
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Lead 8D investigation activities for damage occurring to product in transit or inspection process.
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Daily walkthrough process audits (material handling scanning assembly & testing)
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Review with operators leaders if there is any issue with or around Aerogel product
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Review with operators leaders and engineers if there is any issue with or around Aerogel inspection.
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Address customer concerns before they become quality issues.
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If something is found review to confirm if material is true nonconforming or if this issue can be solved onsite.
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Work with Customer to determine next steps: Pull out destructive test etc. and document and track all the investigation process updates.
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Use provided DHL/FedEx account and select “Priority” or “Next Day” delivery term to ensure parts for the investigation are send on time to the Aspen Manufacturing location.
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Start Containment activities in customer facilities stablish a containment method and ensure the proper communication with the aspen facility to start containment in the manufacturing site.
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Negotiate with customer for claims and charges.
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Monitor negotiate and coordinate s claims and their disposition.
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Provide inventory information at customer facility as requested.
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Support when is required PPAP or special runs.
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Provide an Activity Report. Daily and weekly summary
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Provide to the customer a list of 24/7 Contacts for any eventuality reported during normal night or extra shifts
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Update failure matrix with the customer reports and share with Aspen QE and QM on a weekly basis to ensure proper analysis and improvement plan.
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Work with customer engineering to perform inspection Gage R&R’s and update inspection method and documentation as required.
QUALIFICATIONS:
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Bachelor's Degree (BA) in engineering or related discipline from fouryear college or university or equivalent combination of education and experience.
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Minimum 4 years as Quality Engineer or equivalent experience within an automotive company.
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Fluent English
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Traveling Requirements 50% (Visa and passport available)
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Track record in quality improvement using the DMAIC process 8D 5 Why’s SPC and GR&R. Six sigma Green Belt certified desire to be black belt.
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Excellent communication skills that focus on clarity and simplicity both written and oral.
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Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management
Employment Type
Full Time
