M365 office specialist
M365 office specialist
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Job Description
SEEKING: M365 office specialist
JOB PURPOSE
As M365 office specialist you will be responsible of making the most of our M365 tools.
You will constantly analyse and improve the way the digital workplace teams is providing services to final users.
Your role will involve setting processes between the different digital workplace area (IdentityTenant admin workstation management ITSM Printing) as well as identify improvementsto maximize value brought to our employees optimizing costs. An advice role is alsorequired on what other M365 solution (such as Copilot) could bring value
KEY RESULTS / ACCOUNTABILITIES
Process standardization:
Implement processes between the different digital workplace domains.
Work on standardization of those processes.
KPI:
Define and measure KPI on Digital Workplace scope
Organize monthly governance to review KPIs
Process optimization
Identify for the digital workplace teams what manual tasks are consuming time
Work on support ticket number decrease by setting new actions (training communication documentation)
Implement automatizations identified
Documentation: generate validate and update documentation prepared during the service.
Pilotage of managed services: organize and manage the L1 L2 and L3 support team to optimize ticket resolution.
Act as a consulting advisor on how the usage of current and other M365 tools (like Copilot)
SKILLS EXPERIENCE AND KNOWLEDGE REQUIREMENTS
English is the program language (oral & written) Spanish is a plus.
Strong experience with SOTI MobiControl or similar mobile device management platforms.
Knowledge of configuring and managing 3D workstations and performance optimization for graphicintensive applications.
English is the program language (oral & written) Spanish is a plus.
Expertise in M365 technologies
Experience in similar projects to implement new processes in Digital workplace environment
Strong capabilities to identity optimization and implement them
Skills in project management
Strong troubleshooting skills particularly with user access and authentication issues.
Attention to detail and a commitment to maintaining high security standards.
Excellent communication and interpersonal skills for working with both technical and nontechnical users.
Strong organizational and timemanagement skills to manage multiple support tasks simultaneously.
Ability to work both independently and collaboratively in a teamoriented environment.
Remote work policy: 3 days on site/ 2 days remote
WE OFFER:
Fulltime Freelance contract
Rate: 240/ 260 per day VAT (According to proven experience)
Long Term Project. Recurrence in Projects
Location: Alcobendas (Madrid) Hybrid: 3/4 days a week in person in the office
Desired start date: ASAP
M365, office specialist, English
Employment Type
Full Time
