Retail Specialist

Roles and responsibilities

The Specialist - Retail Leasing is responsible for presenting and leasing retail properties to prospective lessors from the industry. The position holder interacts with the clients of MP and ensures that the retail rental requests are addressed as per desired unit’s availability.

Roles And Responsibilities

• Support the leasing team to achieve leasing revenue targets set by the management.
• Maintain list of all MP’s retail properties for leasing as per the desired categories.
• Keep up to date with the knowledge of standard lease terms, properties and their specifications and tenancy policies.
• Demonstrate complete knowledge of the features and benefits of MP retail properties as well as trends and features of the local market to better position the offerings against the competitors.
• Receive and address customers’ requests relating to retail property requirements.
• Provide retail property options to customers depending upon needs and preference.
• Coordinate between prospective customers and customer relationship team for customers’ site visit / inspection.
• Collect relevant documents required from prospective customers for contracting/wait listing, and ensure all details are entered appropriately in the system.
• Ensure fair allocation of property units by maintaining, tracking, and following the waitlisted customer list.
• Receive transfer requests from tenants and facilitate movement between units, depending on availability and customer preference.
• Assist in identifying partnership opportunities with external service providers to enhance our capacity for managing a wider spectrum of third-party contracts while maintaining cost-effectiveness.
• Fill-up leasing contracts based on the standard template, enter new contracts into the system, and ensure to update the system in case of contract status (contract renewal or expiry).
• Monitor leasing contracts for expiry, and hence, the next available vacancy and accordingly provide property options to waitlisted customers.
• Target and headhunt desired brands that MP would like to have in MDD and convince them to move.
• Prepare periodic reports as per standard format for usage by higher management - reports on current contracts, expired contracts, renewed contracts, etc.
• For cancellations, coordinate with the customer relationship team, finance, and legal departments to ensure all exit formalities and tenant paperwork is completed and outstanding amounts are settled.
• Understand and adhere to all MP’s policies and procedures as laid down from time to time.
• Perform all other duties, as assigned by the Line Manager as per business requirement.

Desired candidate profile

Degree in Business Administration or related field

Experience

experience, preferably in a real estate asset sales and leasing industry.
Excellent knowledge of the local market, laws, regulations, and business landscape.
Familiarity with inventory management, merchandising, and point-of-sale (POS) systems.
Skills:
Customer Service: Exceptional interpersonal skills and a strong commitment to customer satisfaction.
Sales Skills: Proven ability to meet or exceed sales targets and drive revenue.
Product Knowledge: Understanding of the products or services being sold, with the ability to educate customers effectively.
Problem-Solving: Ability to address customer issues promptly and effectively.
Communication: Strong verbal communication skills for engaging with customers and collaborating with team members.
Technical Proficiency:
Proficient in using retail software and POS systems.
Basic understanding of data analysis for tracking sales trends and inventory levels.
Personal Attributes:
Adaptability: Ability to thrive in a fast-paced retail environment and manage changing priorities.
Team Player: Collaborative mindset to work effectively with colleagues and management.
Attention to Detail: Strong focus on maintaining store presentation and ensuring product availability.
Preferred Qualifications:
Experience in a specific retail sector (e.g., fashion, electronics, groceries) relevant to the company.
Knowledge of retail marketing strategies and promotional campaigns.