Front Office Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
First impressions are everything! As a Front Office Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reporting to the Director of Front Office and Assistant Front Office Manager(s) responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service.
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Handle guest requests questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
Qualifications :
- Proficient in the English Language (verbal & written) second language is an asset
- Previous experience and knowledge of Property Manager is an asset
- Required knowledge of Windows Office Suite
- Must be able to handle multiple tasks in a dynamic fastpaced environment
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Able to stand for long periods at least 8 hours per shift
- Must be able to lift up to 50 pounds
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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