Raffles Butler
Raffles Butler
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Coordinate with HK to preblock rooms
- Verify that guests are prekeyed and registered depending on status
- Confirm signature services in advance of the stay
- Coordinate meet and greets with senior leaders if appropriate
- Prepare and share executive debriefs to all arrivals.
- Connect with guests at checkin and entourage the guests to their rooms.
- Thoroughly understand and adheres to proper credit check cashing and cash handling policies and procedures.
- Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows room locations types of rooms available and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
- Performing cashier related functions like posting charges to guest accounts raising paid outs currency exchange
- Process guest checkouts
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts late checkouts early checkins special requests and day use rooms.
Qualifications :
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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