FB Operational Trainer
FB Operational Trainer
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
As an F&B Operational Trainer your role involves collaborating with the Director of Food and Beverage Director of Culinary and the entire F&B Team to develop plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.
Key Duties And Responsibilities
- Assist the Director Food and Beverage and Director of Culinary to plan manage and administer the preopening training plans and requirements
- Work alongside develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments
- Promote and inform employees about all training programs
- Display leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Helps colleagues identify specific behaviors that will contribute to service excellence
- Ensure colleagues receive ongoing training to understand guest expectations
- Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Meet with the departmental trainers on a regular basis to support training efforts
- Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
- Review comment cards guest satisfaction results and other data to identify areas of improvement
- Ensure all training and development activities (department specific and general property training) are strategically linked to the organizations mission and vision
- Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
- Align current training and development programs to effectively impact key business indicators
- Participate in the development of the Training budget as required for F&B Division.
- Manage department controllable expenses to achieve or exceed budgeted goals
- Any other tasks / duties as assigned
Qualifications :
- A perfect candidate should have minimum 5 years progressive experience of F&B Service and training in a luxury hotel.
- Experience creating training content in a hospitality environment preferred.
- Effective communication skills (both written and verbal).
- Comfortable in delivering to senior management at all levels of the organization.
- Experience of working in a fastpaced environment.
- Strong attention to detail quality and accuracy imperative.
- Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets contribution objectives and the efficient use of the resources.
- Proven team management skills Leading motivating and managing assigned team members to effectively deliver learning goals and objectives
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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