Mansion Upkeep Ambassador
Mansion Upkeep Ambassador
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Cleans and maintains areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Organize and clean equipments for daily tasks such a personal equipment & chemicals.
- Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift and keys are signed out& in and kept securely.
- Communicate all necessary information such a sick guest pet inhouse and others.
- Anticipate guests needs through observation and offer prompt efficient service either personally or through effective communication with other Talent Talent Coach or office coordinator.
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the security office immediately
- Handle guest complaints reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotels health safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carries out additional duties assigned by his/her Supervisors.
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Ensure all OH&S legislation policies and procedures are adhered to
- Be familiar with property safety first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
Qualifications :
Minimum 1 year of experience preferably in luxury hotel
PostSecondary Education or relevant qualifications in Hotel Management
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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