Guest Relations Executive
Guest Relations Executive
Posted on :
18-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a dedicated Guest Relations Executive to ensure that every guest enjoys a memorable and seamless stay at Fairmont Mumbai. This role requires a combination of impeccable hospitality skills attention to detail and a genuine passion for exceeding guest expectations.
Key Responsibilities:
- Guest Engagement: Welcome guests warmly upon arrival engage with them throughout their stay and anticipate their needs to provide personalized service and enhance their overall experience.
- Concierge Services: Assist guests with various requests including restaurant reservations transportation arrangements and sightseeing recommendations ensuring that their stay is both enjoyable and convenient.
- Problem Resolution: Address guest concerns and complaints promptly and effectively seeking solutions to ensure guest satisfaction and retention.
- Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement actively seeking ways to enhance the guest experience.
- Special Requests: Handle special requests from guests such as arranging for special amenities or organizing celebrations ensuring that all requests are fulfilled to the highest standards.
- Communication: Maintain clear and open communication with guests colleagues and other departments to ensure seamless coordination and execution of guest requests.
- Knowledge Sharing: Stay informed about hotel facilities services and local attractions to provide guests with accurate information and recommendations.
- VIP Services: Provide VIP guests with personalized attention and amenities ensuring that their experience at Fairmont Mumbai exceeds their expectations.
- Administrative Tasks: Assist with administrative duties as needed including maintaining guest records handling correspondence and processing guest payments.
Qualifications :
- Previous experience in a guestfacing role within the hospitality industry is preferred.
- Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
- Strong communication skills both verbal and written with fluency in English (additional languages are a plus).
- Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
- Excellent organizational skills and attention to detail with the ability to multitask effectively.
- Proficiency in using computer systems and hotel management software.
- Flexibility to work various shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
