Management Trainee Front Office
Management Trainee Front Office
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Job Description
MANAGEMENT TRAINEE
Objectives
To groom nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.
Management Trainee Programme
Management Trainees (MT) will embark on a 12month training programme in preparation for assuming a leadership role within the department. Throughout the 12month rotation the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.
An individualized development plan is created to map out rotations based on the individuals background experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12month rotation the candidate will be placed in a suitable management position serving an 18month bond with the company.
Front Office
The Front Office is responsible for creating a memorable experience for our guests starting from the moment of arrival during their stay and up till they checkout and depart from our hotel. The Management Trainee will be learning the ropes from ground level to support the Front Office operations and grow into the role of a Guest Relations Executive or Assistant Manager at the Front Desk after a 12months training and specializing in Front Desk Operations.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations the Management Trainee will rotate between the different positions/sections in the department:
- Front Desk
- Airline Crew
- Group Checkins
- Guest Loyalty Programs
- Executive Club Floor
- Lobby Host
- Training in Opera systems
- Customer Service Standards (LQA VOG TripAdvisor)
Requirements:
- Shift Work (including Sundays and PHs)
- Constant standing and walking throughout shift
- Must be able to bend and lift heavy items
- Only open to Singaporeans and Singapore Permanent Residents
Qualifications :
Qualifications:
- Minimum Diploma/Degree qualification in related disciplines
- Fresh graduate with a keen learning aptitude is welcome to apply
- Strong administrative skills organised and meticulous
- Excellent interpersonal and communication skills
- Effectively bilingual in English and Mandarin
- Possess a positive attitude mature highly initiative and a selfstarter
- A good team player who is able to work independently in a highly pressurising and fast paced environment
- Proficient in MS Office Applications
- Able to commence work immediately or within short notice
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
