Guest Relation Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
Ensuring that all Movenpick service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
Providing prompt attentive service either directly to the Guests or colleagues using the Guests name.
Reviewing reservations and Guest preferences to ensure all standards are met.
Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
Following the Hotels telephone etiquette standards when handling internal and external calls.
Remaining observant and responds to each Guest who approaches the Reception Desk.
Constantly seeking to identify Guest preferences acts upon them and makes sure to pass on this information to colleagues updating the Guests profile.
Constantly seeking to anticipate Guest needs and requests actively engaging our Guests.
Developing and maintains strong Guest relationships to ensure Guest loyalty.
Actively participates in departmental meetings providing new ideas to improve service.
Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done.
Qualifications :
Must be able to handle a multitude of tasks in an intense everchanging environment while remaining calm and collective
Must be flexible in terms of working hours
Must have excellent written/verbal communication and Guest interpersonal skills
Knowledge of computerized Front Office systems.
Recognized commitment to Guest service exceeding Guest expectations and anticipate needs.
Has outstanding Guest services skills professional presentation and sophisticated communication skills
Selfmotivated and able to make quick decisions solve problems initiate action and complete assignments on a timely basis. .
Previous experience in Front Office Operations including Front Desk ajnd Reservations
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
