Spa Receptionist
Spa Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rate of Pay: $18.30/hr
Under the direction of the Operations Manager oversee reservations reception desk. Maintain day to day operations of the spa facility to assure a smooth 5Star performance while exceeding every guests expectation every time all while maintaining a positive working environment.
Responsibilities
- Accountable for all front office reservations group sales and public area operations.
- Develop and motivate staff to meet and exceed established service standards.
- Create and maintain a professional safe nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guests lives.
- Participate in ongoing training for support staff in the areas of safety guest service and team building.
- Address staff and guests concerns or questions resolving appropriately.
- Take ownership of any guest or staff related problem and handle accordingly.
- Assure a clean crisp and sanitary spa.
- Participate in with spa reservations front desk group sales and attendant staff to ensure the staff is informed trained and inspired.
- Maintain availability and dedication to The Spa at the Grand Del Mar being available to work weekends holidays and evenings.
- Work cooperatively and professionally with all departments.
- Attend regular meetings as directed by the Spa Operations manager or Spa Director.
- Comply with all Grand Del Mar Company safety and health policies and procedures.
- Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
- Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
- Keep management informed with all guest staff and program issues.
- Stay current on all department information become wellversed and trained in its application.
- Perform other duties as assigned by Manager.
Qualifications :
- Must be professional service oriented accurate gentle and work with attention to detail striving to exceed the expectations of every guest every time.
- High School Diploma or equivalent preferred.
- Valid California Drivers License; CPR certification within 90 days of hire.
- Some computer knowledge helpful; not required.
- Knowledge of Microsoft Office application Spa Soft (will train) and basic accounting principles.
- Excellent personal appearance good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
