The Management Trainees will train in all or one particular areas of the Front Office & focus on process improvements. Participate in projects and assignments in enhancing the services and service skills at the Front Desk.
Summary of Responsibilities:
Reporting to the Director of Rooms. responsibilities and essential job functions include but are not limited to the following:
- Master the technical skills of the Front Desk Operations
- Learn the tasks and responsibilities of the Guest Relations Officer Operator Concierge & Reception
- Maintain high standards of teamwork with the Front Office Team
- Ensure that department standards are met through guest feedback and monitoring
- Participate conduct daily briefings and roll calls and training
- Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
- Coordinate with Reception and Duty Manager on day to day operations
- Coordinate and participate in meeting and greeting of VIP guests upon arrival
- Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
- Work in the Club Millesium or Villa as Butler taking care of our VIP guets.
- Process Improvement Team project and assignments relating to Front Office
- Ensure that safety health security and loss control policies and procedures are complied with.
Qualifications :
Qualifications:
- Knowledge of Opera would be of advantage
- Read write and speak English fluently
- Analytical skills
- Good interpersonal and communication skills
- Leadership/People management skills
Remote Work :
No
Employment Type :
Fulltime