Guest Services Agent Part-Time
Guest Services Agent Part-Time
Posted on :
18-10-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Reporting to the Front Desk Manager and Guest Services Manager responsibilities and essential job functions include but are not limited to the following:
- Provide outstanding service to our internal and external guests
- Assist with tour checkins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Chteau Laurier
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Available evenings weekends and holidays
- Available to work overnight shift when required
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Fluent in both official languages (English and French) is a requirement
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
- Active listener selfstarter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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