Controller Room
Controller Room
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Job Description
As the Room Controller at Fairmont Mumbai you will be responsible for ensuring the smooth and efficient operation of the Rooms Division with a primary focus on optimizing room assignments and overseeing the cleanliness and readiness of guest rooms. You will play a crucial role in maintaining high standards of guest satisfaction through effective coordination and communication with various hotel departments.
Key Responsibilities:
Room Assignments and Inventory Management:
- Coordinate and oversee the allocation of guest rooms based on reservations and guest preferences.
- Monitor room availability and ensure efficient management of room inventory.
- Maintain accurate records of room statuses including arrivals departures and room changes.
Quality Assurance:
- Conduct regular inspections of guest rooms to ensure cleanliness maintenance and adherence to hotel standards.
- Address any issues related to room readiness promptly and effectively.
- Work closely with Housekeeping and Maintenance departments to resolve any maintenance or cleanliness issues.
Guest Relations:
- Assist in handling guest requests and complaints related to room assignments and conditions.
- Ensure timely resolution of guest issues to enhance satisfaction and loyalty.
Operational Support:
- Coordinate with Front Office Housekeeping Engineering and other departments to ensure seamless operations.
- Assist in training and development of Room Division staff on room assignment procedures and guest service standards.
- Collaborate with Revenue Management to optimize room revenue and occupancy.
Reporting and Documentation:
- Prepare and maintain reports on room occupancy availability and maintenance issues.
- Maintain accurate records of room inventory and status changes.
Qualifications :
- Previous experience in a Rooms Division role within a luxury hotel environment.
- Strong organizational and problemsolving skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
