Night Auditor
Night Auditor
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
The Night Auditor is a key member of the Front Office team responsible for the overnight operations of the hotel verifying the accuracy of guest accounts balancing charges and revenues as well as assisting with all aspects of guest services. This position works overnight.
Duties and Responsibilities
- Complete nightly audit of guest transactions investigating and fixing any outofbalance transactions or postings.
- Produce a variety of reports for other departments ensuring reports are timely and accurate.
- Support the Reservations team with entering of reservations confirmation of extranets and processing telephone and walkin reservations.
- Greet arriving guests provide checkin services and arrange for luggage assistance.
- Provide inhouse services including cashiering and foreign exchange and providing accurate and timely information about events and services available to guests.
- Provide departure services including luggage pickup and storage checkout services and processing payment.
- Operate hotel switchboard and respond to guest emails.
- Review department communication log each shift and update for the next shift
- Any other responsibilities or duties as assigned by the supervisor or management team.
Qualifications :
- Available to work 11:00 pm to 7:00 am shift
- Postsecondary education in Hotel Management an asset
- Minimum of 2 years of hotel Front Desk experience required; Night Audit experience preferred
- Comfortable working knowledge of MS Word Excel and Outlook
- Opera experience is an asset
- Customerservice oriented and quick to smile and engage in conversation
- Keen attention to detail with strong organizing skills
- Solid understanding of financial transactions
- Selfmotivated with the ability to work unsupervised
- Able to perform in highpressure situations and to make quick responsible decisions when required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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