Senior Consultant

Roles and responsibilities

Launch Consulting plays a crucial role in onboarding the largest and fastest-growing merchants to Shopify Plus and Shopify Retail. We break down technical barriers, guide merchants, and ensure successful onboarding. With a strong aptitude in stakeholder management and navigating complex relationships, we consult with merchants on novel and intricate functionality and integrations.

Launch Consultants manage a portfolio of merchants, provide guidance throughout the launch journey and act as a trusted advisor and technical expert. In parallel, we build and maintain relationships with adjacent teams within Shopify, such as RnD, Solution Engineering, Sales and Merchant Success. Launch Consulting contributes to the growth and success of our merchants, helping them leverage the Shopify platform to its fullest potential.

Projects, activities, and expectations of your role include:

• Helping merchants go live on Shopify Plus by offering timely and tailored technical consultation (e.g. guidance on topics like data migration, 3rd party integrations, front end development, etc.)
• Helping optimise internal processes through feedback and initiatives
• Being a constant learner by owning your own development and and staying up to date with the latest Shopify product updates and industry trends
• Being a role model in the team by always operating at a high standard, displaying integrity, and mentoring others
• Becoming a thought leader when it comes to commerce and provide best practices to our customers
• Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and customer trends
• Collaborating with Launch leadership in driving continuous improvements to ensure successful launches and set merchants up for long term success

Desired candidate profile

What you bring to the team:

• Native/bilingual or full professional proficiency in German language (high proficiency in English is needed for all)
• Excellent web API knowledge and client-side development experience
• Experience with application ecosystems and integrating 3rd party technologies
• Solid understanding of Cloud-based technologies and SaaS fundamentals
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• Agile project management experience
• Deep commerce knowledge of European and international markets
• Excellent time management and prioritisation
• Excellent communication skills including great video conference presence with confidence handling executive-level conversations
• Travel for customer on-site visits and events will be expected in the range of 10%
  
  

Additional Information

This role is fully remote within Germany

Bonus Experience:

• Previous experience providing technical consulting for ecommerce businesses
• Working knowledge of Shopify API (REST and GraphQL)
• Experience with migrating large or complex data sets
• Understanding of technical strategy for operating and growing a commerce business
• Entrepreneurial experience or building apps on Shopify
• Familiarity with version control systems and development environments
• Development experience (HTML, CSS, Ruby, JavaScript, etc.)
• Working with Liquid, the Shopify templating language