Host

Host in Notch8
You are the beginning and the end of an exceptional guest experience in Notch8 located inside the Castle in the City. As a Host you will make our guests feel welcome from the moment they arrive. Joins us! Turn moments into memories and grow your career at Fairmont Hotel Vancouver.

Our Culture & Benefits:

• An inclusive empowering and positive company culture where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• A competitive rate starting at $23.88 per hour increasing to $29.85 after successful completion of probationary period
• A complimentary meal during your shift through our Colleague Dining Program
• A travel reimbursement program for a TransLink monthly pass
• A companymatched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
• One complimentary hotel stay with breakfast for two through our BE OUR GUEST program including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted programs and courses through eCornell
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offering a professional and friendly greeting and provide proactive and engaging guest service
• Assisting guests with menu items in an informative engaging and helpful way
• Supporting colleagues during service to ensure a consistent guest experience throughout restaurant including running food refreshing beverages cleaning and resetting tables
• Having full knowledge of beverage lists and promotions menu items and preparation methods
• Handling guest concerns swiftly and graciously offering a remarkable recovery and a commitment to always improve
• Being aware of guests dietary restrictions and allergies and ensuring proper communication between team
• Being knowledgeable of current promotions and loyalty program offerings
• Following all outlet policies procedures and service standards
• Following all safety and sanitation policies when handling food and beverage

All other duties as assigned

Qualifications :

Your experience and skills include:

• Service focused personality is essential and previous experience working in a highvolume restaurant is preferred
• Previous experience working in a luxury hotel environment an asset
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Strong communication interpersonal and problemsolving skills
• Proven ability to multitask and manage multiple priorities at once
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Highly responsible and reliable with impeccable grooming and professionalism
• Knowledge of wine spirits beer cocktails and specialty coffees an asset
• Valid Serving It Right Certification
• Ability to work fluctuating schedule including weekends holidays evenings and rotating shifts
• Ability to speak and understand English with professional working proficiency
• Successful applicants must be legally eligible to work in Canada; Hotel is unable to assist applicants in obtaining Canadian work authorization

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent ascending or descending ladders stairs and ramps
• Occasional lifting and carrying up to 30lbs
• Occasional kneeling pushing and pulling

Remote Work :

No

Employment Type :

Fulltime