Learning Development Manager
Learning Development Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
- Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise ongoing training initiatives record them and conduct training when needed.
- Conduct frequent Learning Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
- Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
- Direct the design and implementation of L&D plan and blended learning initiatives including onthejob training classroom training mentoring etc. to address capability and knowledge gaps equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
- Work with operational leaders in analyzing available data through guest feedback system (TrustYou LQA) to identify skills and service gaps and design multidimensional interventions programs to address these gaps in positive sustainable way.
- Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
- Ensure compliance to all relevant Health Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders interests.
- Manage the talent management process including Talent Review Goal setting succession planning and end of the year review in an endtoend manner for the property while liaising with the Accor Regional Office.
- Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified rectified promptly and potential performance improvement opportunities are capitalized upon.
- Support Group Wide and Hotel L&D initiatives to develop key leaders including HODs and Executive Committee by driving autonomous learning and incorporating that into company issued development initiatives.
Qualifications :
- Previous experience of leadership in the area of Quality L&D or similar
- Knowledge of luxury hotel standards
- Strong oral and written communication skills
- Ability to train and develop team members
- Ability to work effectively in a team environment and take initiative
- Excellent organizational skills
- Analytical skills
- Computer skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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