Guest Services Team Member
Guest Services Team Member
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Job Description
Hello there Team Member extraordinaire! Ever heard the saying First impressions last a lifetime Well guess what As our Team Member you get to be the wizard of welcoming the maestro of memories and the guardian of guest satisfaction. From the second they roll in till they say good bye youre the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey Lets make every moment count!
Why work for Accor and Ibis Styles Hotel
Why join Accor and Ibis Styles Hotel you ask Well were not just some global bigwig were a cosmic constellation of opportunities. Embrace your quirks because were all about welcoming you just as you are helping you discover a gig and a brand that vibes with your unique personality. Were not just in the business of jobs; were your partners in growth and learning ensuring that your daily grind has a purpose and your journey with us is a perpetual exploration of Accors boundless horizons.
Joining Accor isnt just a job; its an invitation to grab the pen and write every chapter of your story. Together lets dream up the future of hospitality because with Accor tomorrows possibilities are as limitless as your imagination.
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Staff Uniforms
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP high street discounts and many more
- Discounted or free food
- Work based Pension
What you will be doing:
- Takes care of guests from their arrival through to their departure ensures check in and check out are done with accuracy and efficiency.
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Looking after guests reservations
- Taking care of the guests in our restaurant and bar.
- Helps meet the departments quantitative and qualitative objectives
- Promotes the hotels offer and helps to meet the departments quantitative targets through his/her sales efforts.
- Look after breakfast restaurant and bar.
- Implements brand and Group projects and identity features
- Anticipates guests needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Conveys a good hotel image
- Respects the reservation commitments in full.
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
Your team and working environment:
- You will be a key member of the reception team and the face of the hotel brand. It will be up to you to make our guests feel at home from the minute they arrive until the minute they leave.
Job Types: Fulltime
Salary: 12.00 per hour
Schedule:
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Work authorization:
- United Kingdom (required)
Work Location: In person
Salary: 12.00per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
