Butler
Butler
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Head Butler responsibilities and essential job functions include but are not limited to the following:
- To consistently provide thoughtful caring and sincere service
- To identify and anticipate Guests needs and ensure personalized service is provided
- To provide Food and Beverage Services as required
- To assist with any plans or arrangements the guest intends to make during their stay
- To ensure that all requests from Guests are made possible and are followed up on
- To fully understand and have knowledge of all in suite services technology amenities functions & systems
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure longstaying/specialattention/occasioncelebrating guests are taken care of exclusively paying particular attention to their needs and requests
- Respect guest privacy and do not discuss guests private information with colleagues
- Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
- Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
- Provide prompt laundry service and shoe shine service ensuring special preferences of guests are met
- Demonstrate discretion and courtesy when entering into the private space of guests
- To assist guests regarding hotel facilities in an informative and helpful way
Qualifications :
- Previous customer related experience an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal and communication skills
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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