Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Guest needs are handled promptly.
- Every guest coming to the Health Club is attended to courteously
Financial
- Identify optimal cost effective use of the resources and educate the team on the same.
Operational
- Check for the equipments are in working condition
- Ensure that the swimming pool area is neat and clean
- Ensure that the water in swimming pool is safe for guest usage
- Ensure that the lifeguards are around the swimming pool when guest are there
- Ensure that the chlorine level in the swimming pool is not on higher side so as to guest eyes does not feel the pinch
- Oversee the operations of the Spa
- Ensure that the health club instructor is available through out the working hours
- Ensure that before closing the area everything is in good condition so as to opening the next day is no issue
- Ensure that the timing for the areas are adhered to
- Making guest aware about the products kept in the gym and informing them about the proper usage of the same.
Personnel
- Provide effective support to the team to enable them to provide effective & efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Establish and maintain seamless coordination & cooperation with all departments of Novotel Mumbai ensure maximum cooperation productivity morale and guest service.
Other Duties
- Ensure cleanliness of the area
- Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Remote Work :
No
Employment Type :
Fulltime