Telephone Operator
Telephone Operator
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Job Description
Promotes the brand philosophy through his or her exemplary attitude behaviour and excellent communication skills
Responsible and accountable for the logging of and correct prompt and efficient handling of all guest messages and facsimiles.
Researches and provides specific directory information to both internal and external inquirers as required in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address paging and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wakeup call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
Makes sure that all the information available in the front Office information board is well presented and uptodate
Able to work multitask
Qualifications :
Highschool diploma to degree or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles
Fresh graduate; hospitality/ tourism experience is a plus
Knowledge of the hotel environment
Fluent in the national language English and a 3rd language is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
