AM - Housekeeping
AM - Housekeeping
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Leadership and Staff Management:
- Assist in managing supervising and training the housekeeping team including room attendants public area attendants laundry staff and supervisors.
- Lead by example ensuring that all housekeeping staff understand and adhere to the hotels luxury standards and service protocols.
- Develop and manage staff schedules ensuring appropriate staffing levels to meet the demands of the hotel.
Daily Operations:
- Oversee the daytoday housekeeping operations ensuring that all guest rooms suites public areas and backofhouse areas are cleaned maintained and presented to the highest standards.
- Conduct regular inspections of guest rooms and public areas ensuring that they meet or exceed the hotels cleanliness and presentation standards.
- Address guest complaints or requests promptly ensuring a swift resolution that maintains the hotels reputation for excellence.
Inventory and Supplies Management:
- Assist in managing the inventory of linens cleaning supplies and guest amenities ensuring that stock levels are maintained without exceeding budgetary constraints.
- Coordinate with suppliers to ensure the timely delivery of highquality supplies and manage the storage and organization of these items efficiently.
- Monitor usage and minimize waste ensuring costeffective operations while maintaining luxury standards.
Quality Assurance:
- Implement and maintain strict housekeeping procedures and standards to ensure consistency across all areas of the hotel.
- Support ongoing staff training programs focusing on luxury service delivery attention to detail and guest interaction.
- Work closely with the Housekeeping Manager to review and update cleaning protocols incorporating best practices and new industry trends.
Health Safety and Compliance:
- Ensure that all housekeeping activities comply with health and safety regulations including the correct and safe use of chemicals and cleaning equipment.
- Conduct regular safety audits and ensure that all housekeeping staff are trained in and adhere to safety protocols.
- Collaborate with the maintenance department to address any safety or maintenance issues promptly.
Guest Relations and Service Excellence:
- Engage with guests to ensure their satisfaction with housekeeping services addressing any special requests or concerns with professionalism and discretion.
- Implement guest feedback to continuously enhance service quality contributing to an exceptional guest experience.
- Coordinate with the Front Office Food & Beverage and other departments to ensure seamless service delivery.
Administrative Duties:
- Assist in maintaining accurate housekeeping records including staff attendance inventory logs maintenance requests and quality control reports.
- Support the preparation of reports on departmental performance including budget adherence staff productivity and guest satisfaction metrics.
- Participate in management meetings and contribute to strategic planning for the housekeeping department.
Team Collaboration:
- Work closely with other departments such as Front Office Food & Beverage and Maintenance to ensure the hotel operates smoothly and guest expectations are consistently exceeded.
- Step in to manage the housekeeping department in the absence of the Housekeeping Manager or Executive Housekeeper.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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