The main responsibilities and tasks of this position are as listed below but not limited to these:
- Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks following established procedures.
- Ensure optimal availability of the computer systems POS Hotel Network and Guest Internet Network.
- Perform/handle backup operations and tape management.
- Perform/handle system failures and recovery procedures.
- Maintain user accounts user environments directories and system security.
- Provide Desktop support
- Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
- Administrate Servers and IT infrastructure appliances
- Apply System patches and updates
- Install and/or maintain hotel office computers network file servers network cabling printers other related equipment devices and systems; adds or upgrades
- Monitor and administer the network. Regularly review server/event logs to detect server network and security issues
- Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
- Ensure that all shift activities unusual occurrences and status events are properly logged investigated reported and resolved.
- Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
- Ensure timely user notification of maintenance requirements and impact on system availability.
Qualifications :
- 2 years Computer Operations and Networking
- Microsoft Operating Systems
- Microsoft Application products such as Word Excel Access Powerpoint Visio Project etc.
- Basic Networking knowledge ( TCP/IP LAN WAN)
- Knowledge of Hotel Application Systems is a plus
- Must be able to work shift including weekends and Public Holiday
Remote Work :
No
Employment Type :
Fulltime