Guest Service Agent Casual
Guest Service Agent Casual
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Job Description
Guest Service Agent (Casual)
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Reporting to the Front Office Manager your essential job functions include but are not limited to:
- Provide effective fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless checkin experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring processing and distribution thereof
- Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
Qualifications :
Your experience and skills include:
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
